Streamlined information flow serves more customers

The challenge

Northpower operates and maintains the electricity distribution and fibre networks in the Whangarei and Kaipara region with more than 60,000 connected customers and new connections are being added every day.

To meet ongoing demand for new connections, or changes to existing connections, Northpower were looking to streamline the way they collect information. They needed a system that would capture all the essential information they needed for a connection – in one place.

The solution

Bigfish developed a new standalone web application to handle these transactions. Northpower Service Central is an easy to use interface that allows the customer; whether that be a homeowner, electrician or building company, to enter all their details, along with details of the property and connection needed. The information is then transferred across to Northpower’s own internal systems to be assigned and implemented. By storing contact information, frequent users don’t have to re enter their own details every time, they simply add in the details for the new connection. Saving them time and money and ensuring Northpower receives the information they need every time.